Maintenance The multi-constructor maintenance solution

pictogramme The solution

Symag ensures the operational readiness of configurations under contractual commitments.

With its industrial-strength tools, Symag has an infrastructure and organization that guarantees its customers due observance of the jointly agreed SLA commitments:

            - Planning and reporting tool

            - Portal for accessing and monitoring responses to incidents

            - GPS and planning support tool

            - Mobile app for tablets (e-signature, dematerialization, remote consultation)

In conjunction with a network of accredited partners, Symag technicians operate in metropolitan France, in the French Overseas Departments and Territories and in neighbouring European countries.

Symag handles all store hardware and material (front and back office, security, metering, networks, e-banking, terminals, etc.), independently of manufacturers.

pictogramme The product's benefits A comprehensive, swift and guaranteed service

  • A preferred contact, the service manager, provides the customer with support and guidance: reporting, indicators, obsolescence monitoring and continuous quality improvement
  • Hardware warranty management
  • Maintenance commitments adjusted to factor in the degree of equipment criticality
  • Response within 4 hours, 8 hours, D+1, participative maintenance, etc.
  • Real-time consultation portal
  • Certified technicians

pictogramme The benefits for the retail chain Wide scope for action

  • Asset management and records
  • Processes compliant with ITIL recommendations
  • Proposals for equipment renewals
  • Central and distributed logistics hubs

 

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