Galeries Lafayette

Solution(s) used : Facilities management

pictogramme The need

The IT Department of Galeries Lafayette and BHV wants to engage a single partner to oversee the entire interconnection network of the group's sites (central sites, stores, depots, warehouses, administration buildings, partners), encompassing 73 stores and 1,300 devices.

pictogramme Symag's solution

Symag sets up a unit dedicated to Galeries Lafayette's activities. Its brief: detect network incidents, activate the necessary interventions and monitor them until resolution.

pictogramme The benefits for the retailer

Galeries Lafayette can now rely on a single coordination and supervision centre capable of detecting, informing, analysing, monitoring and resolving all network incidents with the desired levels of service. Network supervision by a single partner generates substantial time savings in problem resolution, makes the network more reliable and cuts costs.